What is SMART ASSIST Solution?

Augmented reality remote assistance solutions for seamless problem solving, support & collaboration.

Hidden Brains offers AR based remote assistance app development solutions that allows on-field technicians/workforce to receive support from a remote expert using Augmented Reality. This real-time remote support software solution can assist businesses to increase efficiency, reduce costs, improve productivity, and profitability while constantly increasing customer satisfaction value.

Whether it is providing technical support, product sales & support, setting up heavy machinery, conducting audits, or providing remote treatment, Hidden Brains’ augmented reality powered remote support solution has limitless possibilities.

Our AR powered remote assistance solutions can strengthen business value across industries ranging from manufacturing, automobile, pharma, insurance, FMCG, energy, and healthcare.

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Augmented Reality-Based Virtual Assistant

Empower your team with an AR-based virtual assistant to enhance customer care issues and operations issues. Get visually immersive and highly engaging support channel with a very rich user experience for customers.

AR Based Remote Assistance Solutions Demo Video AR Based Remote Assistance Solutions Video
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  • Video

    Interactive feature offering remote visual support solution where all calls are on a cloud-based video calling system. Enable customers to show the problem rather than telling.

  • AR

    Immersive feature allowing customer support or product support specialists to seamlessly draw on-screen, allowing for better collaboration with end-users to increase efficiency.

  • Call

    Record calls and access historical support data for staff training and best-practice sharing. Get transcription, save important information of conversation without lifting a pen.

  • Conference

    Connect with customer and product support specialists when solving a customer issue. Chat and take calls and use this online conferencing tool to schedule meetings and events.

  • Optimised

    Virtual Assistant automatically optimizes video resolution for high end results. With our smart assist solutions, simply forget about a broken conversation or poor connectivity.

  • Take and
    Save Photos

    Capture photos and save them to the call log for reference. Team members can communicate with others and share files, images, as well as get updates and feedback in real-time.

  • Media

    Support specialists can share their screen with the user, providing specific information needed to fix the issue, in the form of video, documents, photos, or website links.

  • Geolocation

    Now always ensure seamless support for your users irrespective of location. Capture GPS location of caller for easier dispatching in case a field support specialist is required.

Top Benefits of
Smart Assist Solutions To Facilitate Remote Video Support

Hidden Brains Smart Assist solution provides rich, effortless experiences, as well as improves key metrics, driving innovation to differentiate your brand.

Web Based Solution

Get a complete range of features of our web-based visual support solution that works seamlessly on all devices, including iOS, Android, tablets, desktops, laptops, and more, eliminating the requirement to download any app needed by the customer or support specialist.

Significant Cost Savings

Save costs associated to traveling by simplifying tasks related to customer service. Our remote assistant solution connects remote experts to on-field staff using augmented reality, improving efficiency and taking your business to the next level of success.

Reduce Technician Visit

No need for Technicians to visit on-site, connect directly to customers or stakeholders while sitting in the office and resolve complex issues. Remote assistance app provides access to information, bringing resolution of queries faster.

Customer Satisfaction

Guide customers to the best resolution. Deliver seamless handovers to live agents to create intelligent, consistent experiences that increase customer loyalty. With instant service and quick resolution, receive good feedback from customers.

Increase Efficiency

Know the problem before heading to the job site and assign appropriate resources to resolve. Remote assist software can help businesses handle repetitive queries so that technicians/staff can focus on more complex cases to improve efficiency.

Resolution Time

Provide resolution to technical glitches whenever and wherever your customers need the most in a quick & efficient manner. Deliver intuitive and personalized experiences across your different digital channels for seamless customer experience.

Increased Productivity

Stay focused on your core job and resolve IT issues with remote support software faster and increase productivity. Get trained network tech solve your IT issues with visual remote assistance & world-class IT support remote assist software.


Complete security and privacy when it comes to remote support software with Multi-factor authentication, encryption, and data anonymization as well as all industry-best security standards.


Pinpoint Area


Microphone Control


Camera Control




Video Recording




Full Screen


Streaming Quality


Zoom In/Out


Take Picture


On Screen Chat


Screen Sharing


Video Pause


Gallery Permission


Flash Light

Technologies Used To Build Smart Assist: Remote Assistance App

Technology Platforms

Compatible with latest web & mobile platforms

  • Web

  • Mobile Based
    iOS / Android

Third-Party Integration

Seamless integration to deliver better value
to customers

  • Enterprise Resource
    Planning (ERP)

  • Customer Relationship
    Management (CRM)

AR based remote assistance Solution for Construction Industry
AR based remote support Application for Construction Industry
Real Estate & Construction
AR Remote Assistance App Development for Insurance Industry
AR Remote Assistance App Development for Insurance Industry
AR Remote Support App Development for Logistics Industry
AR Remote Support App Development for Logistics Industry
Logistics & Transportation
AR Remote Assistance Application Development for Manufacturing Industry
AR Remote Assistance System for Manufacturing Industry
Incidents Resolution

Incidents Resolution

Facilitates real-time communication with experts to resolve incidents, provide training or support for maintenance tasks, improving response time.

Customer Support

Customer Support

Increased customer experience that ensures communication 24*7, as well as responding to customer needs in real time, increasing engagement levels.

Occupational Safety

Occupational Safety

Conduct verifications of working environment, conduct audits or accident investigation, ultimately reducing risk level & improving occupational safety.

Augmented reality-based remote support software not only provides support to professionals and administrators, but teams also stay connected. It enables technicians to work more efficiently and reduces problem resolution time. It uses AR and video streaming to connect the contact area with the main office and the customer center or the field where the operation is performed. This provides remote help to solve any problem.

Smart Assistance Solutions can be applied to a wide range of circumstances in different industries. Our remote visual assistance solution can be used effectively in many areas, including:

Technical Support Product Maintenance Insurance Claim Telehealth / Telemedicine Warranty & Claim Audit & Inspection Technical Training Product Sales & Support

Our Smart Assist - Augmented Reality based Remote Support solution is available for

Web-Based Application Mobile Based Application (iOS and Android)

Yes, with the Smart Assist CRM application, you can connect any CRM or ERP to an in-house/third-party application for a seamless work experience to improve productivity, improve data accuracy, faster communication with customers, and improve the company visibility.

Yes. Our Smart Assist solutions are fully secure and SOC 2 compliant and implement best practices in terms of security, availability, processing integrity, confidentiality, and data protection.


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